Full job description
Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.
Requirements
- Bachelor’s degree is a must.
- Prior customer service or call center experience is an advantage but not mandatory.
- Excellent English communication Skills.
- Active listening and problem-solving abilities.
- Ability to remain calm under pressure and handle difficult parents.
- Basic computer knowledge and familiarity with MS Office/CRM tools.
- Flexible working in shifts for an international location.