Store Manager – Urban Jungle (Pama), Malta

Company: Hudson Holdings Limited

Department: Retail

Location: Malta

Work Type: Full-time

Contract: Indefinite

Reporting To: Retail Operations Manager

About the Company

Hudson Holdings Limited is an international retail and distribution group with a strong presence in the sports and fashion industry. The company is headquartered in Malta and operates across several international markets, including Italy, Cyprus, Morocco, Nigeria and Algeria.

With roots going back to 1987, Hudson has developed a long-standing presence in Malta’s retail sector. The company continues to focus on quality products, strong brands, customer service and efficient store operations.

About the Store Manager Role

Hudson Holdings is looking for a Store Manager to lead the Urban Jungle store in Pama. The successful candidate will take responsibility for the daily running of the outlet, team performance, customer service, sales results and operational standards.

This position is suited to an experienced retail professional who can lead a team, manage store performance and make practical commercial decisions while maintaining a high level of customer service.

Key Responsibilities

Store Operations and Business Performance

• Manage the daily operation of the store and make sure all activities run efficiently.
• Review productivity and performance reports and take action where improvements are required.
• Monitor customer feedback, complaints and suggestions and ensure issues are handled professionally.
• Make sure company and brand standards are followed throughout the store.
• Support collection planning and commercial activities in line with brand requirements.

Sales and Product Management

• Monitor customer purchasing patterns and identify opportunities to improve sales.
• Share useful customer and product feedback with the Retail Operations and Brand teams.
• Keep the team focused on sales objectives and key performance indicators.
• Monitor store conversion, average transaction value and units per transaction.

Budget and Cost Control

• Manage the store’s allocated budget and operating expenses.
• Monitor sales, payroll and other operational costs.
• Help control labour costs while ensuring the store has enough staff to meet customer demand.
• Take appropriate commercial decisions based on store performance and business requirements.

Team Leadership and Staff Development

• Lead and coordinate the store team to achieve business and customer service targets.
• Provide regular coaching and training on customer service, sales and store procedures.
• Ensure employees complete all required company training.
• Assist with recruitment and selection in line with staffing requirements and company policies.
• Prepare staff schedules and make sure working hours are recorded accurately.
• Assign employees to suitable work areas and product categories.
• Conduct and manage employee performance appraisals.
• Support staff development by sharing knowledge, guidance and training.

Visual Merchandising and Store Standards

• Ensure visual merchandising standards are followed correctly.
• Make sure products are displayed clearly, correctly priced and presented in good condition.
• Maintain a clean, organized and professional retail environment.
• Coordinate maintenance, repairs and improvement work when required.
• Ensure Sales Assistants have the equipment and product support needed to serve customers effectively.

Customer Service

• Create a welcoming and professional experience for every customer.
• Ensure customer concerns are handled quickly and respectfully.
• Maintain service standards that reflect the company’s brand image.
• Monitor mystery shopper feedback and introduce improvements where necessary.

Health, Safety and Security

• Ensure store safety procedures are followed by employees.
• Check that security measures are working properly.
• Report and address any security or safety concerns promptly.
• Help maintain a safe environment for employees and customers.

Team Structure

The Store Manager will work closely with several members of the retail team, including:

• Assistant Store Manager
• Senior Sales Assistants
• Sales Assistants
• Stock Room Keeper
• In-Store Visual Merchandiser

Key Performance Indicators

The successful candidate will be expected to contribute to the store’s performance across several important areas, including:

• Store profit and loss performance
• Overall sales growth
• Employee training completion
• Staff retention
• Labour cost management
• Mystery shopper performance
• Conversion rate and sales KPIs
• Average transaction value and units per transaction
• Store operating expenses
• Stock loss control

Required Skills and Experience

• At least 2 years of experience in retail, preferably in a supervisory or management position.
• Good knowledge of customer service and basic financial principles.
• Comfortable using Microsoft Office applications.
• Strong leadership and organizational skills.
• Good verbal and written communication abilities.
• Ability to solve customer and operational problems effectively.
• Willingness to work flexible retail shifts.
• Strong sales focus and understanding of retail KPIs.
• Ability to make sensible commercial decisions.
• Confident communication with store employees and head office teams.
• Ability to coach, mentor and develop team members.

Who Should Apply?

This opportunity may suit a retail supervisor, assistant store manager or experienced sales professional who is ready to take greater responsibility for store operations. Candidates should be comfortable leading people, working with sales targets and maintaining high customer service standards.

How to Apply

If you meet the requirements and are interested in the Store Manager position at Urban Jungle in Pama, you can submit your application through the company recruitment process.

Important Note

Applicants should carefully review the job requirements and application instructions before submitting their CV. Make sure your contact details, retail experience and relevant skills are clearly mentioned in your application.